Frequently Asked Questions
  1. How can I find the status of my rebate submission?
  2. Why didn't I find my rebate status?
  3. What can I do if the time required for processing the submission has passed and I still do not see my rebate status?
  4. How long should I expect to wait to receive my Pre-paid Visa once my rebate submission has been processed?
  5. How long should I expect to wait to receive my Pre-paid Visa if I resubmitted missing information?
  6. What is a Submission Number?
  7. What is an Offer Code?
  8. What should I do if I have only one receipt but want to participate in more than one rebate – with each rebate submission requiring the original receipt?
  9. May I mail all of my rebate submissions in the same envelope?
  10. What should I do with my submission materials before mailing them in for processing?
  11. Why can't I submit my rebate online?
  12. I purchased more than one of the same product for which there was a rebate. Can I submit for more than one rebate?
  13. Do rebates expire?
  14. I forgot to mail in my rebate submission form and the rebate has expired. If I mail in my form, now, will I qualify for the rebate?
  15. The vet clinic ran out of rebate submission forms. Can I copy one and use it for my submission?
  16. Can I fax my rebate submission?
  17. I only received an emailed receipt for my purchase and not an original register receipt. Can I still participate in this offer?
  18. Why was my submission declared invalid due to "duplicate submissions"?
  19. How long do I have to resubmit my rebate form?
  20. I’ve forgotten my password. What should I do?
  21. I submitted online but forgot to print my confirmation page. I also haven’t received an email confirmation. What should I do?
  22. I can’t print my submission confirmation page or my confirmation email. Can I still participate in the rebate?
  23. I couldn’t find the answer to my question(s). What should I do?
  24. Are you having trouble accessing certain features of this website?